Resume

EMPLOYMENT HISTORY

Innovative Employee Solutions-- San Diego, CA

Instructional Design Consultant (April 2008 – Present)
Designed and developed instructor-led training and e-learning content on a contract basis for a large government contractor in a variety of subject areas (i.e., enterprise software implementations, human resources initiatives). Worked subject matter experts to identify training requirements. Coordinated project resources and performed project management tasks as needed. Developed course content in Captivate, Lectora and other authoring tools.

RELATE Corporation (www.relate.com) -- San Diego, CA (Company based in Camarillo, CA)

Director, Instructional Technology (November 2007 – March 2008)
Worked as a hands-on project manager/developer for a small e-learning company. Designed and developed training, e-learning and video content in a variety of subject areas (i.e., county government, financial services, enterprise software applications, authoring tools). Worked directly with clients to perform needs analysis and identify training requirements. Coordinated project resources and developed tracking tools to assist customer with project management. As a remote employee, worked independently and with other remote team members to develop training in a fast-paced environment. Designed course structure and wrote storyboards for development. Developed course content in Captivate, Lectora and other authoring tools.

Science Applications International Corporation/SAIC (www.saic.com)
San Diego, CA

Senior Training Project Lead (September 2006 – November 2007)
Designed training and support plan for assigned track in enterprise-level ERP system implementation (end-user audience of several thousand individuals). Successfully led a team of instructional designers and subject matter experts to develop end-user training and performance support materials. Worked with training program manager to develop project schedules and assisted with resource planning for training tasks. Managed assigned resources to complete training deliverables according to baseline project plan. Worked with internal customers and end-users to set expectations regarding training deliverables. Mentored junior designers in course design and development. Documented department procedures and instructional design methodology in order to orient contractors and new hires quickly and efficiently. During new hire orientation, presented project background information and department best practices.

Senior Instructional Designer – San Diego, CA (July 2005 – September 2006)
Designed and developed training solutions for new applications implemented by SAIC Information Technology Services (ITS) to support business operations. Using input from subject matter experts and project sponsors, performed analysis to assess audience characteristics and needs, establish content requirements, and determine appropriate delivery methods for systems training. Designed instructor-led training, Web-based training, online help systems, and job aids. Worked with Training Lead(s) to create project schedules; provided regular status updates to project manager and other stakeholders. Worked closely with ITS and other project team members to create training environment requirements. Coordinated activities for course registration, classroom scheduling, and other implementation logistics.

Mitchell International (www.mitchell.com)

Instructional Designer – San Diego, CA (October 2002 – July 2005)
Designed 15+ Web-/CD-based courses for software applications, including flagship products, using a variety of authoring/design applications. Participated on design teams for multiple WBT courses (review/testing). Worked with product managers, software developers, QA teams and customers to determine training requirements. Conducted needs and task analysis for new projects. Wrote design plans, storyboards, and test plans. Collaborated with team members to redesign company e-learning Web site to improve ease-of-use. Performed usability studies with clients in-house and in the field to validate new designs and obtain customer input for future design efforts. Wrote e-learning site content, training workbooks, and job aids. Mentored new designers on design standards and use of development tools; reviewed and provided input on the work products of junior designers. Performed course/site testing to ensure high quality.

Customer Satisfaction Manager – Tampa, FL (May 2000 – October 2002)
Managed and provided field support for an account base of approximately 250 corporate insurance clients in the state of Florida. Trained new users in the use of software applications (classroom and one-on-one). Designed training curricula and documents for stand-up courses. Determined implementation strategies for large product rollouts. Provided internal product training classes for technical support personnel. Performed product installation/configuration, troubleshooting and resolution of hardware and software issues for customer base.

Customer Training Representative -- Chicago, IL (February 1998 – April 2000)
Trained new users in the use of specialized Windows software applications for the automotive/insurance industries. Delivered follow-up training for existing users during major product upgrades. Provided on-site support of new users following training classes. Performed in-class troubleshooting and resolution of hardware/software problems. Periodically made client site visits for on-site customer service. Provided input for and assisted in the modification of training materials and documentation for improved training class effectiveness.

Product Development Support Coord. -- San Diego, CA (March 1996 – January 1998)
Supervised administrative support staff. Primary administrative support for executive vice president. Devised methods to improve communication of software development activities to all areas of the company. Created channels for improved access to product status, schedule and release information. Coordinated department activities and worked with personnel at all levels.

Insurance Order Fulfillment Specialist -- San Diego, CA (April 1995 - March 1996)
Primary contact for large external sales/service force in the corporate insurance market. Reviewed incoming orders and confirmed compliance with contracts. Assisted field personnel in completion of orders. Worked with outside vendors to fulfill computer hardware orders. Coordinated order fulfillment activity with multiple departments in the organization.

Manpower Temporary Services/Mitchell International -- San Diego, CA

Technical Editor (January 1995 - April 1995)
Compiled and edited vehicle manufacturer data to create electronic repair information product.

Insurance Order Processor (Summers 1991-1993, April 1994 - January 1995)
Fulfilled print and electronic orders for corporate insurance clients. Performed account maintenance through extensive phone contact and written correspondence.

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EDUCATION

San Diego State University -- San Diego, CA
M.A., Educational Technology, 2006

Pepperdine University -- Malibu, CA
B. A., English, 1994 (Magna Cum Laude Graduate)

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SKILLS SUMMARY

Experienced in the use of the following:

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ADDITIONAL TRAINING

PCI Global Inc. - San Diego, CA – May 2007
Certification Prep Class: "Certified Associate in Project Management (CAPM)"

SAIC Technology Training Center - San Diego, CA – May 2006
Technical Training: "Introduction to Microsoft Project 2003"

Roundpeg - Phoenix, AZ -- September 2005
Technical Training: "Macromedia RoboHelp X5"

Kepner-Tregoe – San Diego, CA -- April 2004
Training Seminar: “Problem Solving and Decision Making”

Darrell L. Sink, Inc. – San Francisco, CA -- February 2003
Training Seminar: “Designing Instruction for Web-Based Training”

SkillPath Seminars – Tampa, FL -- May 2002
Training Seminar: “Two Day Project Management Seminar”

SkillPath Seminars – Tampa, FL -- December 2000
Training Seminar: “Professional Trainer’s Conference” (Needs Assessment/Consulting Track)

Decker Communications – San Diego, CA -- June 1999
Training Seminar: “Effective Communicating”

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PROFESSIONAL ASSOCIATIONS

2006 Board Member – International Society for Performance Improvement (ISPI), San Diego Chapter

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